Privacy Policy

1) What data we collect

• Contact details: name, phone number, email address (if provided).
• Request details: information you type in the message field (e.g., your preferences or request).
• Technical data: data about your device and usage of the website (e.g., IP address, browser type, pages viewed) as collected through standard website technologies.

2) How we use personal data

We process personal data for purposes such as:

• responding to your inquiry and contacting you about apartment/lease options;
• managing and servicing requests you submit through the site;
• improving our services and website performance;
• fulfilling legal obligations.

3) Legal basis for processing

We process personal data in accordance with Ukrainian law, including “Law of Ukraine On Protection of Personal Data” dated 01.06.2010 No 2297-VI. For contact-form submissions, we process the data to handle your request. Where required by law for cookies or marketing/analytics activities, we obtain the necessary consent and provide controls.

4) Who we share data with

We may share personal data with entities that help us operate the website and provide services (for example, hosting/IT providers) to the extent necessary. We do not sell your personal data. We also disclose data if required by law.

5) How long we keep data

We keep personal data for as long as needed to provide services and handle your request, and then for a period necessary to comply with legal requirements or resolve disputes.

6) Consumer dispute handling (where applicable)

If the legal relationship qualifies under the Ukrainian consumer protection framework, you may address consumer-protection dispute handling mechanisms. For eligible contexts, the e-purchaser portal may be used for submitting and processing consumer claims and disputes. We follow the requirements of “Law of Ukraine On Consumer Protection” dated 10.06.2023 No 3153-IX.

7) Remote/online arrangements and your actions

If you order or conclude arrangements online through our site, we provide clear steps for placing the request/order and, where applicable, payment steps. We comply with “Law of Ukraine On Consumer Protection” dated 10.06.2023 No 3153-IX.

8) Your rights

Depending on the applicable legal grounds, you may have the right to:

• access your personal data;
• request correction or deletion of inaccurate or unlawfully processed data;
• request limitation of processing in the cases provided by law;
• withdraw consent where processing is based on consent (without affecting processing already carried out);
• file complaints with the competent supervisory authority and/or seek judicial protection.

9) Contact us

To exercise your rights or ask questions about data processing, contact: