Terms of Service

1. Acceptance of the Terms

By accessing or using this website, you agree to these Terms. If you do not agree, do not use the website or submit requests.

2. Services and lead submissions

We provide assistance in finding and arranging apartment leasing. When you submit a contact form, you request that we contact you and/or share your inquiry with relevant partners or property owners for further consideration.

You understand and agree that submitting a request does not guarantee that an apartment will be offered, reserved, leased, or otherwise made available. Any leasing agreement, viewing arrangements, pricing, and contract terms are determined by the relevant counterparty and are not automatically established by your form submission.

3. Limitation of liability

To the maximum extent permitted by applicable law, virtualcommus.com and its owners, employees, and agents are not liable for indirect losses, lost profits, reputational harm, or any consequences arising from third-party actions, inaccuracies of third-party listings, or delays outside our reasonable control.

We do not warrant that information on third-party offers will remain current, complete, or error-free. Where applicable law requires different consumer rights, nothing in these Terms limits those mandatory rights.

4. Online contracting and required consumer information

If you contract with us online (including where applicable ordering steps and payment are involved), the site provides required consumer information and enables the consumer to perform legally required steps, including a clear action for placing an order with payment where applicable. Our approach is based on: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

5. Consumer dispute handling

For disputes in eligible contexts, you may use the e-purchaser portal for handling consumer claims, as applicable under the consumer protection framework. This is consistent with: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

6. Electronic commerce and communications

If any electronic contract offer/terms apply, the contract text and offer communications follow the statutory approach for electronic commerce, including requirements for electronic communications. This is based on: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.

7. Personal data

When you submit contact details through forms, we process personal data in accordance with applicable Ukrainian law, including lawful basis and consent handling where required. This is based on: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

8. Business identification

For users in Ukraine, we provide the following identifying information about the business and transaction context.

• Business name: virtualcommus.com
• Legal form: PE
• Address: 15 Velyka Vasylkivska St, Kyiv, 02000, Ukraine
• Email: contact@virtualcommus.com
• Phone: +380 665 692 6235
• EDRPOU (registration code): 85272658
• Legal representative: Anna Dubois, Managing Director

Note: Single tax payer; VAT optional.

9. Contact and complaints

If you have questions or want to submit a claim, contact us using the details below. For consumer disputes in eligible contexts, you may also use the e-purchaser portal as described above.